Terms & Conditions

1. About the Website

LUBEL provides information about our video production, learning and development, onboarding, and related services through the Website.

Information on the Website is provided for general informational and promotional purposes. It does not, by itself, constitute a binding offer, proposal, contract, guarantee, or commitment by LUBEL.

Any specific scope of work, deliverables, pricing, production schedule, revisions, hosting arrangements, licensing terms, or other services will be governed by a separate written agreement between LUBEL and the applicable client.

If these Terms conflict with a signed client agreement concerning paid services or a LUBEL ONBOARD client portal, the signed client agreement will control with respect to that relationship.

2. Use of the Website

You may use the Website for lawful purposes and to learn about, evaluate, or communicate with LUBEL regarding our services.

You may not:

• Use the Website for unlawful, fraudulent, abusive, or harmful purposes
• Attempt to gain unauthorized access to any portion of the Website, client portal, server, account, or system
• Circumvent or interfere with authentication, security, access controls, or technical protections
• Introduce malware, malicious code, automated attacks, or other harmful technology
• Scrape, systematically extract, harvest, or reproduce Website content for commercial purposes without our written permission
• Copy, republish, distribute, sell, license, or commercially exploit Website content except as expressly authorized
• Reverse engineer or attempt to derive source code from Website functionality except where applicable law expressly permits it
• Use LUBEL's Website content, videos, graphics, written materials, or other proprietary materials to train or improve artificial intelligence or machine-learning systems without our written permission, except to the extent such restriction is prohibited by applicable law
• Impersonate LUBEL or falsely imply an affiliation, endorsement, or partnership with us

We may restrict or terminate access where we reasonably believe the Website is being misused or its security is threatened.

3. Intellectual Property

Unless otherwise stated, the Website and its original content, including text, graphics, videos, animations, designs, branding, logos, layouts, interfaces, software, and other materials, are owned by or licensed to LUBEL and are protected by applicable intellectual property laws.

LUBEL, LUBEL ONBOARD, associated branding, and other marks displayed on the Website may be trademarks, service marks, trade names, or other proprietary identifiers of LUBEL.

Nothing on the Website transfers ownership of any LUBEL intellectual property to you.

You may view the Website for legitimate personal or business-evaluation purposes. Any other reproduction, modification, distribution, public display, commercial use, or creation of derivative materials requires our prior written permission unless otherwise permitted by law.

4. Demonstrations, Samples, and Portfolio Content

The Website may display samples, demonstrations, mockups, example onboarding libraries, portfolio materials, testimonials, or descriptions of past or potential work.

These materials are provided to illustrate LUBEL's capabilities and approach. They do not guarantee that another client will receive identical results, features, pricing, timelines, or outcomes.

Any estimated or “starting at” pricing shown on the Website is informational only. Final pricing and scope are determined through a written proposal, statement of work, order, or other agreement.

5. LUBEL ONBOARD Client Portals

Certain clients may receive access to a private LUBEL ONBOARD portal.

Portal access is limited to authorized organizations and users and may also be governed by a separate client agreement.

If you receive access to a portal, you agree not to:

• Share access credentials outside the authorized organization or permitted audience
• Attempt to access another client's portal or content
• Circumvent access controls or security measures
• Download, reproduce, distribute, or republish protected portal content unless authorized
• Use the portal in a manner that interferes with its operation or security

LUBEL may suspend or restrict portal access where reasonably necessary to protect client content, security, infrastructure, or contractual rights.

The availability, duration, functionality, hosting, support, and other commercial terms applicable to a client portal are governed by the applicable client agreement rather than these Terms.

6. Information You Submit

You may provide information to us through contact forms, email, appointment scheduling, or other communications.

You are responsible for ensuring that you have the right to provide any information you submit.

Please do not use our public contact forms to send passwords, sensitive employee information, confidential records, or other highly sensitive information unless LUBEL specifically requests it through an appropriate channel.

Our collection and handling of personal information is described in our Privacy Policy and Cookie Policy.

Submitting an inquiry does not create a client, advisory, fiduciary, employment, or other professional relationship with LUBEL.

A client relationship is established only through an appropriate agreement or other express acceptance by LUBEL.

7. Third-Party Services and Links

The Website may contain or integrate with services provided by third parties, including services for video hosting, analytics, appointment scheduling, hosting, or other functionality.

Examples may include Vimeo, Google, and Netlify.

Third-party services are governed by their own terms, policies, and practices. LUBEL does not control and is not responsible for third-party websites or services, except to the extent responsibility cannot lawfully be excluded.

A link to or integration with a third-party service does not necessarily constitute an endorsement of that third party.

8. Website Availability and Accuracy

We work to keep the Website accurate, useful, secure, and available, but we do not guarantee that:

• The Website will always be available or uninterrupted
• Every feature will remain available
• All information will always be complete, current, or error-free
• The Website will be compatible with every device, browser, or system

We may update, modify, suspend, remove, or discontinue Website content or functionality at any time.

Material changes to paid client services remain subject to the applicable client agreement.

9. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the public Website and its informational content are provided on an “as is” and “as available” basis.

LUBEL disclaims warranties regarding the public Website that are not expressly provided in these Terms or in a separate written agreement.

Nothing in these Terms excludes or limits warranties, rights, or remedies that cannot lawfully be excluded or limited.

Any warranties relating to paid LUBEL services are governed by the applicable client agreement.

10. Limitation of Liability

To the maximum extent permitted by applicable law, LUBEL will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising solely from use of or inability to use the public Website.

This includes, where permitted by law, losses resulting from temporary Website unavailability, third-party services, unauthorized use, or reliance on general informational content displayed on the Website.

Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded.

Liability relating to paid client services, deliverables, or contractual obligations is governed by the applicable client agreement.

11. Privacy and Cookies

Our collection and use of personal information is described in our Privacy Policy.

Our use of cookies and analytics technologies is described in our Cookie Policy.

Where required, optional analytics are activated only after the visitor provides the applicable consent.

12. Changes to These Terms

We may update these Terms from time to time to reflect changes to the Website, our services, technology, or applicable requirements.

When we update these Terms, we will revise the effective date shown at the top of the page.

Changes apply prospectively from the updated effective date.

13. Governing Law

These Terms and disputes concerning use of the Website are governed by the laws of the State of California, United States, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Nothing in these Terms deprives a person of mandatory rights or protections that cannot lawfully be waived under the laws applicable to that person.

14. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

15. No Waiver

If LUBEL does not enforce a provision of these Terms on a particular occasion, that does not constitute a waiver of our right to enforce it later.

16. Contact Us

Questions about these Terms may be directed to:

LUBEL, LLC
3400 Cottage Way, Ste G2 #23708
Sacramento, CA 95825
United States

Email: hello@lubel.co